Administrative Team Strategies

  1. Ensure effective communication among all team members
    • Everyone is responsible for effective communication; each member will raise issues frequently and openly
    • Implement the assembly-line process of stopping the work until issue is addressed and resolution reached
  2. Continually improve customer service (internal and external customers); exceed customer expectations
    • Communicate directly, cleary and effectively in a respectful manner
    • Be accountable for commitments (follow-up phone calls and/or e-mails)
    • Treat others as you wish to be treated and then eleVate to an even higher level
    • Same day turnaround for signature documents such as proposal transmittal forms, conflicts of interest, PAFs, etc.
  3. Create methods to increase efficiency and effectiveness
    • Share ideas and teach others
    • Create user "quick guides" to assist new hires in processes (post in TWiki)
  4. Utilize technology effectively and implement paperless systems where possible
    • Become heavy users of the TWiki
    • Regularly attend Linux workshops
  5. Improve organizational skills
    • Organize department shared drive according to guidelines in the TWiki
  6. Enhance understanding of roles, and appreciate value each team member adds to overall success
    • Review the Job Task Matrix and provide input
    • Increase cross-training in preparation for any leaves or absences (ensures coverage)
  7. Be actively involved in creating a positive team environment
    • Each member will "own" their part in team success by building up other members and being candid
    • Say "Thank you" and "Please" often
  8. Refine Performance Evaluation
    • Create department specific key functions for each position
    • Regularly review "development goals" section of the performance evaluation
    • Establish objective measures for performance criteria
    • Create realistic and measurable goals (i.e., turnaround within 24 hours - or - to be completed by end of Q3)
  9. Institute Promotion System
    • Provide employees with ladder goals to reach next level in their career
    • Supervisor provides guidance and mentoring to assist in career development path for staff
Topic revision: r3 - 30 Mar 2007, LindaStewart

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